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Kathryn P. T. Shae is an accomplished professional with extensive experience in product management and customer experience, currently serving as AVP of Product Management at Theatro since March 2015. In this role, Kathryn oversees the implementation of a mobile communication platform that enhances frontline team connectivity and access to essential information. Previous experience at Nordstrom from May 2007 to March 2015 includes roles such as Service Experience/Sales Integration & Communications Manager, where Kathryn led teams to drive process adoption and improve customer experience. Notable achievements include being a Subject Matter Expert for company-wide training initiatives, piloting a customer loyalty program, and receiving multiple awards for service excellence. Kathryn holds a Bachelor of Science in Retailing and Retail Operations from Texas Tech University.