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Miguel Angel Carmona Montañez serves as the Incident Manager for the Service Management division at The Workshop - Inventors of Play since February 2021, where Miguel Angel has developed an Incident Management framework that streamlines collaboration across departments to minimize incident impact and oversees the Major Incident Management process. Prior experience includes a role as a Systems Analyst within the Customer Engagement team at The Workshop, and positions at Accenture España, where Miguel Angel advanced from Service Desk Operator to L2 IT Technician, focusing on request and incident management for enterprise clients. Early career experiences involve IT Technician roles at Routerlan S.L. and PBX Installation Technician at Satydal, complemented by a Technical Engineering degree in Telecommunications from Universidad de Málaga, an ITIL v3 Foundations Certificate, and proficiency in English.