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Kevin Sipes is a highly experienced IT professional with a strong background in managing IT services across various organizations. Currently serving as Senior IT Service Manager at The Word & Brown Companies since April 2019, Sipes oversees the IT Service Desk in the health insurance sector, focusing on aligning IT services with business needs while building a service-driven team. Prior experience includes roles such as IT Director at Crisp Imaging, where operational IT activities were coordinated, and Regional Technology Director at Advantage Solutions, where desktop services were strategically improved. Sipes also held the position of IT Manager at CROSSMARK, developing a dedicated IT team, and worked as a QA Technician - Programmer at Epson America Inc., creating test beds for printers. Educational qualifications include a Bachelor’s degree in Information Systems and Security from the University of Phoenix and an Associate degree in Computer Systems Networking and Telecommunications from ITT Technical Institute.