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James Toner has extensive experience in CRM management, having worked in various companies such as The Wine Society, Hollywood Bowl Group PLC, The Open University, Ocado, and Homebase. With a Bachelor of Applied Science in Marketing from Coventry University, James has successfully managed large databases of customers, implemented targeted email marketing strategies, and launched loyalty programs. James is skilled in segmentation, personalization, data manipulation, A/B testing, and campaign management.