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Joe Hayford is a seasoned Senior QA Analyst with extensive experience in performance testing and analysis, currently employed at Western Reserve Group since June 2014. Prior roles include a Contractor position at Modis, where Joe served as a Product Performance Analyst for Westfield Insurance, and a Senior Product Performance Analyst at Benefitfocus.com, demonstrating expertise in designing test plans, documenting defects, and mentoring peers. Joe has also held significant positions at Alltel Communications, Best Buy, and Flexaloy Inc., showcasing a solid foundation in software testing and system monitoring since 1997. Joe holds a Bachelor of Business Administration in Computer and Information Systems Security from Kent State University.