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Steven Crump is an experienced professional with a diverse background in both customer service management and sports officiating. Currently serving as the Contact Centre Team Manager at The West Brom since August 2007, Steven has also held multiple roles including Branch Manager and Learning and Development Specialist, effectively managing staff in the busiest branch of the society. In addition to these responsibilities, Steven is a fully qualified international referee for Powerchair Football with FIPFA, officiating at all levels, including European Qualifiers. Steven has also contributed to women's football as a Ladies Development Assistant for West Bromwich Albion Football Club and as a Reserve Team Assistant Manager for Coventry United Ladies FC, alongside a track record as a Disability Sports Coach, where training and progression for Powerchair Football players has been facilitated.