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Polly Johal is a seasoned professional with extensive experience in key account management, primarily with The West Brom since September 1998. Currently serving as National Key Account Manager, Polly oversees six networks and mortgage clubs, focusing on enhancing key account relationships and maximizing marketing opportunities through strategic planning. Previous roles at The West Brom include Intermediary Key Account Manager, where Polly successfully reintroduced the company into the intermediary market, and various managerial positions such as Commercial PI Recovery and Relationship Manager, and Commercial Mortgage Services Manager. Earlier career experience includes several managerial roles at HFC Bank from April 1995 to September 1998. Polly holds a BA Honours degree in Business Studies from the University of West London, earned between 1989 and 1993.