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Jason B. has a strong background in customer service management. Jason worked at Sobeys as a Customer Care Manager for Atlantic, Ontario, and National regions from September 2019 to December 2022. Prior to that, they served as a Customer Service Operations Manager at Stericycle, managing a team of 30+ agents and support staff across Canada from May 2018 to September 2019. Jason also had experience as a Customer Service Manager at Keystone Automotive Operations, where they successfully rebuilt the customer service department for Canada and improved response time and efficiency. Jason managed a team and cleared a backlog of 2000 emails. Before that, they worked at Intuit as Manager ProFile Care, overseeing a team of 60+ agents and staff across Canada and the United States. This position involved seasonal staffing and retaining top performers during off-season. Additionally, Jason worked as a Bilingual Tech Support at Honeywell Security Group from July 2012 to November 2013.

Jason B. attended Sir Sandford Flemming College from 1993 to 1995, where they pursued a degree in Consumer Relations Conflict Management with a focus on Business.