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James Marcus Ross is an experienced professional in field operations and management within the veterinary and retail sectors. Currently serving as the Director of Field Operations for The Vets since August 2022, James leads operational teams to ensure efficient strategy execution, talent development, and organizational growth. As a Founding Partner at Unchained Veterinary Consulting and Owner of Unchained Coaching, LLC, James focuses on performance coaching and leadership development. Previous roles include Program Director at Thrive Pet Healthcare, Managing Director at Jobs Unleashed and BoosterPet, and Regional Field Director at Mars Veterinary Health, where James oversaw operations for multiple hospitals and significantly improved financial metrics. Additionally, James held a General Manager position at Gap Inc., demonstrating strong leadership and operational effectiveness across diverse teams.