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Keith Liggett is a seasoned professional with extensive experience in technology, data science, and operations management across multiple industries. Currently serving as Team Lead for AI Assisted Services at Travelers, Liggett focuses on developing innovative AI solutions for call center support, utilizing a product mindset for technology integration. Prior roles include Digital and Technology Lead at MassMutual, where Liggett managed large-scale digital initiatives, and Program Manager at Hartford Steam Boiler, leading IoT product development. Liggett has held various positions, including Innovation Coach at Munich Re, Production Control Manager at Wood Group PTC, and Business Analyst at Wood Group Component Repair. Educational qualifications include a Master's degree in Mechanical Engineering from the University of Hartford and a Bachelor's degree in Mechanical Engineering from Queen's University Belfast.