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Brian Fancy has extensive experience in telecommunications and contact center management, currently serving as the Enterprise Contact Center Services Manager at The Travel Corporation since April 2016, where responsibilities include monitoring Telephony invoices and troubleshooting critical service issues. Prior roles include Sr. Technical Support Engineer at Genesys, Sr. Voice Engineer at Connex Telecommunication Corporation, and Sr Consultant at Bell, where Brian was instrumental in the implementation of Avaya Unified Communications solutions. A Voice Architect at Research In Motion, Brian coordinated project activities across stakeholders and vendors, while earlier roles at Avaya and its global services focused on team management, third-level support, and customer relations in telecommunications. Educational background includes a degree from DeVry from 1991 to 1994.