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Luke Lauer is a Senior Customer Experience Manager at The Tour Guy, where leadership of a team of ten Travel Experts focuses on enhancing customer experiences in global travel. Prior experience includes roles such as Conference and Events Coordinator at Event Hospitality & Entertainment Limited, where coordination of events and guest relations were key responsibilities. Luke has a background in community service with AmeriCorps NCCC, where leadership and project management were essential, and has held various roles in the hospitality industry, showcasing strong customer service and team management skills. Educational accomplishments include a Bachelor of Arts in Art and Communication from Houghton University.