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Joy Matthews has a diverse work experience spanning multiple industries. Joy began their career at Westat in 2008 as an Interviewer and Data Collector. After two years, they became a Content Writer, Editor, and Researcher as a self-employed individual. In 2012, they joined Relationship Science as a Remote Research Specialist on the Quality Control Team. Joy then worked as a Copywriter at hibu from 2013 to 2014. In 2014, they joined Uber as a Safety Community Support Representative. Joy'smost recent role was at The Tapping Solution, where they started as a Customer Support Representative in January 2016. Joy quickly advanced to become the Customer Support Manager (Head of Support) and later the Manager of Customer Support and Special Operations.

Joy Matthews attended SUNY Empire State College, where they studied Business Management and Economics and earned a Bachelor of Science degree. Joy also completed a Comprehensive Small Business Training Certificate in Entrepreneurial Center at the University of Hartford. No specific start or end years were provided for either education experience.