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Tiffany Shinn currently serves as Support Department Manager at Strategies Group, Inc. since July 2023, bringing extensive experience in technology and product support. Prior to this role, Tiffany held positions at JLL Technologies, where responsibilities included creating metrics and dashboards for product operations, implementing Microsoft Bookings, and contributing significantly to internal knowledge-management initiatives. Tiffany also served as interim Product Manager for a CRM system decoupling project and maintained expertise across multiple products. Previous roles include Information Technology Analyst and Technology Specialist, with responsibilities spanning from incident resolution to user training and documentation creation. Tiffany's foundational experience began as Technical Specialist and IT Support Analyst at Onshore Outsourcing, where Tiffany enhanced knowledge management and trained support staff.