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Marina Albertini is a skilled Customer Experience Analyst with a comprehensive background in enhancing both internal and external customer experiences through agile methodologies, process mapping, and continuous improvement initiatives. Currently employed at Stoller Agro since December 2021, Marina is responsible for developing content and campaigns, leading internal governance groups focused on customer-centric culture, and implementing metrics to evaluate customer satisfaction. Prior experience includes roles at Guelcos International, focusing on operational improvements in customer service, at FGX, where opportunities for new business development were identified, and in international trade at Anima Consultores Associados. Marina holds a degree in International Relations from Centro Universitário FMU | FIAM-FAAM and a course in Customer Experience and Journey Mapping from Flwow.