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Susan O'Brien is a seasoned professional with extensive experience in healthcare technology and patient care. Since April 2008, Susan has served as the Manager of Applications Support and Development at The South Bend Clinic, where responsibilities include establishing best practices for EHR/EPM content development and implementing tailored solutions for various specialties. Prior to this role, Susan worked as the EMR Training Coordinator, providing training and support for staff on Next Gen EHR and EPM software. With a background as a Medical Assistant from 1989 to 1996 and from 2003 to 2008 at The South Bend Clinic, along with roles such as EDI Specialist at Medical Manager and Network Administrator at Nephrology, Inc., Susan has a comprehensive skill set in patient care and healthcare technology. Susan holds a Certificate in Executive Management from the University of Notre Dame and multiple certifications from NextGen HealthCare.