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Sara Blanchfield is a seasoned professional with extensive experience in customer care and operational management, currently serving as the Director of Customer Care at The Shield Companies, LLC since October 2021. Previously, Sara held the position of Internal Operations and System Support Manager at The Shield Companies, where key responsibilities included enhancing customer support experiences, implementing operational policies, and overseeing national CRM systems. Prior experience also includes a role as General Manager at EcoShield Pest Control, where Sara achieved a remarkable 400% growth in customer base and maintained a high customer retention rate. Educational credentials include a Bachelor's degree in Organizational Leadership from Arizona State University, completed in 2018.