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Samantha Jones is an experienced IT professional currently serving as the Lead IT Support Specialist at The Shade Store since November 2019, where responsibilities include maintaining project plans, managing team priorities, and supporting the HR Department with IT needs. Previous roles encompass positions as Technical Analyst at King & Spalding and IT Contractor at NYU Langone Health, focusing on user support and infrastructure installation. Additional experience includes roles as Junior Help Desk Analyst at Patterson Belknap Webb & Tyler LLP and IT Contractor at Weil, Gotshal & Manges LLP, where Samantha handled technical issues and improved organizational efficiency. Educational qualifications include an IT Support Professional Certificate from Google and a Nanodegree in Front-end Web Development from Udacity.