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Ireen Lock currently serves as the Head of Customer Success at OneTeamLogic Limited, overseeing the Customer Success team to provide exceptional service and training for MyConcern, an award-winning software for safeguarding in educational institutions. Prior to this role, Ireen operated as a Training and Development Consultant, delivering tailored training solutions across various sectors. Ireen's experience also includes leadership positions such as Head of Customer Contact Services at SSCL and Operations Director at Conduit.