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Viola Manfra currently serves as the E-Commerce Operations Manager at The Row since February 2023. Prior to this, Viola held the same title at AZ Factory from December 2020 to August 2022, where responsibilities included overseeing global e-commerce operations, managing the website's user experience, and executing promotional strategies. Viola also worked as a Customer Success Manager at AZ Factory, focusing on CRM and clienteling, and as a Client Specialist, where a customer support infrastructure was built for the brand's launch. Previous experience includes roles at LVMH Client Services as a Customer Advisor and at Approche Sur Mesure, also as a Customer Advisor. Early career experience includes management of a restaurant bar and legal translation.