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Diana Elvira Reynoso is an experienced hospitality professional with a strong focus on guest services and personalized experiences. Currently serving as Personal Concierge & Kids Club Manager at Waldorf Astoria Los Cabos Pedregal since September 2019, Diana previously held multiple roles at The Resort at Pedregal, including Personal Concierge & Butler Service Manager and Personal Concierge Supervisor. With a background as a Personal Assistant at Capella Pedregal Hotel & Resort, where Diana was recognized as Employee of the Year, and extensive frontline experience at Rosewood Hotels & Resorts, Diana has consistently excelled in creating memorable guest experiences. Diana's educational background includes a degree in Tourism from Instituto de Ciencias y Estudios Superiores de Michoacán and a certificate in Accounting and Administrative Sciences.