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Lisa Dyer is an accomplished professional with extensive experience in operations support and customer experience, currently serving as Senior Operations Support Manager at Principality Building Society since August 2010. Dyer has held various key roles within the organization, including Operational Excellence and Monitoring Manager, Business Readiness Product Owner for the Mortgages Transformation Project, and Customer Experience Lead for the same project, along with positions such as Senior Internal Auditor, Branch Manager, and Senior Customer Consultant. Prior to this, Dyer worked as a Customer Service Representative at The AA from July 2009 to August 2010. Dyer holds a Bachelor of Science degree in Accounting from the University of South Wales, obtained between 2006 and 2009.