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Caitlin Rodrigues has a strong background in customer experience, currently serving as Customer Experience Lead at Principality Building Society since September 2019, where responsibilities include leveraging data and customer insights to enhance service delivery and stakeholder engagement. Additionally, Caitlin has experience as a Customer Experience Marketing Executive and a Customer Contact Consultant, providing support across various customer inquiries and collaborating on digital service testing. Prior to this, Caitlin gained experience at Deliveroo as a rider while studying at The Manchester Metropolitan University, and as a Customer Service Assistant at Marks and Spencer, focusing on conflict resolution and customer communication. Caitlin holds a BA (Hons) in English Literature and Teaching English as a Second Language.