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Melissa S. has a diverse work experience spanning different industries and roles. Their most recent position was at The PCA Group of Companies, where they served as the Associate Director of Customer Experience & Strategic Initiatives. Prior to that, they worked as the Manager of CX at the same company. Melissa also has experience at Amare Global as the Senior Manager of Customer Experience and Supervisor of Customer Experience. Melissa has held roles such as Business Process Analyst and Project Coordinator at Amare Global as well. Additionally, they have worked at Select Advisors as a Project Manager and Research Analyst, at Mosaic Sales Solutions in various roles such as Sony PSVR Field Specialist and Dell Brand Ambassador, and at UC Irvine as a Technical Sales Associate. Melissa also has experience in Hub Writing at Culture Trip and in mentoring students as an Antleader Mentorship Program Mentor at UC Irvine. Melissa has also held positions at The UP Lab as Director of Marketing and Social Media and Public Relations Intern.

Melissa S. attended UC Irvine from 2013 to 2017, where they pursued a degree in Economics and Political Science with a focus on International Relations. In addition to their formal education, Melissa has obtained various certifications to enhance their professional skills. Melissa completed the "Agile Project Management" certification from Coursera in June 2021, the "Supervisor Certification" from SkillPath in April 2020, the "Introduction to Project Management" certification from edX in January 2020, the "Leadership & Management Skills for Women" certification from SkillPath in June 2019, and the "Business Process Management Specialist" certification from AIIM International in December 2018.