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Jim Dang is an experienced Online Customer Service Manager at Outdoor Gear Exchange, where responsibilities include providing excellent customer service across multiple platforms, directing sales traffic, and resolving complex orders. Prior roles include Manager for Wheels of Change, overseeing a cross-country bike journey, and Ropes Course Director at the YMCA of Greater Springfield, where program planning for at-risk youth was essential. Jim also held various positions in recreation and maintenance, including internships and counselor roles, and possesses a Bachelor of Science in Therapeutic Recreation/Recreational Therapy from Springfield College. Jim's diverse background reflects a strong commitment to customer service and enhancing outdoor experiences.