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Donald Roca is a skilled hospitality professional with comprehensive experience in guest relations and customer service. Currently serving as a Guest Relations Specialist at The Ocean House since May 2022, Donald previously held various roles at Real Hotels & Resorts, including Front Desk Supervisor and Reservations Specialist, where responsibilities included managing room reservation requests through telephone, email, and online platforms. Earlier experience as a Customer Service Representative at Alorica further solidified Donald's expertise in customer interaction. Donald holds a degree from Universidad Galileo, earned between 2017 and 2021.