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Joyce Joy is an experienced professional in the field of technology and business analysis, currently serving as an Iteration Manager Business Analyst at The NRMA. Previous roles include IT Service Management Analyst and Scrum Master at BAT, where responsibilities involved managing the Scrum/Kanban processes and analyzing business operations for improvements. Joyce held multiple positions at Infosys Ltd, ranging from Technology Analyst/Scrum Master to Systems Engineer, contributing to projects for Proximus, including leading a team and managing a crucial product catalogue. Joyce holds a Bachelor's degree in Electrical, Electronics, and Communications Engineering from Karunya Institute of Technology and Sciences.