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Nicole Torres is an experienced Help Desk Analyst and Information Technology Consultant, known for their expertise in troubleshooting hardware and software issues, providing first level contact and resolving problems efficiently. Nicole has a background in developing, implementing, and maintaining O365 SharePoint Content Management Systems within various organizations. With a diverse range of experience in customer service, quality assurance, project management, and software development, Nicole brings a wealth of knowledge and skills to their roles. Nicole's educational background includes a Certificate in Software Development from We Can Code IT, a Masters in Business Administration from the University of Phoenix, and a Bachelor of Arts in Geology from the University of Hawaii at Hilo.