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James Shepherd has over two decades of experience in customer service and IT support, currently serving as an IT Network Technician at The Niello Company since September 2011, where responsibilities include assisting Service Advisors and managing service appointments for the luxury line service department. As a Technical Sergeant in the US Air Force Reserve since August 1994, James focuses on information systems and technology support. Previous roles include Customer Service Representative at Health Net, Global Help Desk Specialist at California State Automobile Association (AAA), and Member Service Representative at The Golden 1 Credit Union. James has a background in effective communication and problem resolution, supported by education from Cosumnes River College and Florin High School.