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Micah Gerber is a Service Delivery Manager at The New England Computer Group, where responsibilities include overseeing the service desk team's daily activities and enhancing service continuity. Previously, Micah served as a Service & Project Coordinator at the same company, acting as the main contact for client service requests. Prior experience includes freelance blogging at Full View Digital Marketing, where thousands of blog posts were produced for global audiences, and various roles at Watchtower, including Content Manager and Technical Team Lead, managing content and technical services for an international studio. Earlier positions included property inspection, photography, and technical support within cleanroom environments, highlighting a diverse skill set in management, content creation, and technical support.