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Madlen Zimmermann is a versatile professional with experience in various roles such as Junior Marketing Manager, Reservations Manager, Head of Marketing and Customer Success, Project Manager, General Manager, Operations Manager, Reservations & Support Executive, First Line Manager, Customer Relations Executive, and Sales Support Executive. With a background in travel and tourism, Madlen has expertise in social media management, website management, marketing material design, reservations management, customer service, and complaint management. Madlen's skills also include content creation, production of marketing materials, and oversight of customer journey.