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Kafilat A. is an accomplished IT Service Management Analyst at The Mullings Group since July 2023, where initiatives led to a 25% reduction in response time and a 40% decrease in unauthorized access incidents. Kafilat also serves as a Project Lead at Mara, overseeing seamless IT service delivery globally, managing Wintel and Mac MDM deployments, and achieving a 99% ticket resolution rate. Previously, Kafilat has held various roles including Product Owner at Egmarkets, team member at Access Bank Plc, and administrative assistant at the Nigerian Export Promotion Council. Kafilat possesses a Master's degree in Public and International Affairs from the University of Lagos and a Bachelor's degree in Social Work from the University of Ilorin, complemented by a Product Management Certificate from ProductDive.