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Mat Zygadllo is an experienced professional in customer service and operations management with a career spanning over two decades. Currently serving as the Contact Centre & Customer Experience Manager at The Midcounties Co-operative since January 2021, Zygadllo also holds the position of Telecoms Operations Manager at The Phone Co-op, which is part of the same cooperative, since August 2017. Zygadllo has a proven track record in enhancing customer experience, increasing revenue, and managing high-performance teams, with previous roles including Operations Manager and Senior Service Manager at HGS - Hinduja Global Solutions, and various managerial positions at TalkTalk PLC, where responsibilities included team leadership, coaching, and driving customer loyalty. Zygadllo's educational background includes studies at Mid-Cheshire College.