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Karl Powell is an experienced IT Service Analyst at Medical Protection Society since September 2018, specializing in IT Asset Management, budgetary management, and procurement of IT resources. Previously, at Capita, Karl managed complex financial customer complaints, demonstrating strong problem-solving skills. Karl's extensive background also includes several roles at NG Bailey IT Services, where responsibilities ranged from customer service team leadership and project coordination for telephony system installations to service desk support. Karl has consistently delivered high-quality user support and project management throughout a diverse career in IT and customer service.