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Katie G. has over three years of experience in customer success and client success management. In 2019, they began working as a Senior Customer Success Manager for The Media Trust. Later that same year, they began working as a Senior Client Success Manager for RockDove Solutions, Inc., where they managed and maintained client software platform subscriptions, upgraded services, and renewal services to satisfy client requirements. Katie also enhanced user experiences by identifying and recommending software improvements with engineering and development teams, and provided training to strategic partners and clients by guiding software setup, implementation, online portal navigation, and application adoption processes. Prior to this, Katie G. worked as a Client Success Manager for Cvent from 2016 to 2019. In this role, they managed concurrent projects for multiple clients by coordinating all necessary hardware and event management supply needs, technician staffing and travel details, and venue requirements within set deadlines. Katie also advised enterprise clients on how to best leverage OnArrival 360 Solution suite in order to optimize attendee experience including registration processes, and equipment and software usage. Additionally, they provided onsite customer support to 75,000+ attendee events to troubleshoot technical issues and direct engineering and support teams.

Katie G. attended Virginia Tech from 2008 to 2012, where they earned a Bachelors of Science in Environmental Science.