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Dawn Crossland is a seasoned Account Manager with extensive experience in the insurance industry, currently serving at The McGowan Companies since January 2021. Prior roles include Account Manager at Britton Gallagher and Customer Service Representative at State Farm ®. Dawn has also held managerial positions as a Personal Lines Manager at Fitzgibbons Arnold & Company and Palos-Chudy Company. Additional experience encompasses customer service and sales roles at CE Davis Insurance Agency and Davis Insurance Agency, Inc., where significant contributions were made to marketing and client management. Early career experience includes customer service and sales at Total Document Solutions/Xerox and administrative support at Wireless Spectrum Services, Inc. Dawn has pursued education at Bryant & Stratton, Cuyahoga Community College, Hondros, and Morton Learning Center.