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Sergio Paiolla has over 15 years of experience in the hospitality industry. Sergio began their career at Radisson Blu Edwardian, London in 2005, where they served as the Head House Steward until 2008. In 2009, they joined the same company as the Chief House Steward. In 2021, they moved to The Londoner Hotel, assuming the role of Chief House Steward. Currently, they are working at The May Fair Hotel as the Manager Chief House Steward, starting in 2023.

Sergio Paiolla started their education in 2002 and completed it in 2005 at Faccar, where they obtained an Associate's degree in Business Administration and Management, General. In addition to their formal education, Sergio Paiolla has also obtained several certifications, including Cisco Certified Network Professional (CCNA) from Fivee in September 2018, VMware Certified Professional 6 – Data Center Virtualization from VMware in December 2015, and MCSA: Windows server 2012 in December 2014. The institution that awarded the MCSA certification is not specified.