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Jennie LeCocq is an accomplished CX Manager at The Marcus Buckingham Company, an ADP Company, with extensive expertise in customer experience and operational efficiency. With a career spanning over two decades, Jennie has held significant roles at various organizations, including Director of Customer Experience at Cambria and UnitedHealth Group, where a Voice of Customer program was led for Medicare & Retirement. Jennie's experience includes strategic service initiatives at Target, where service strategies were developed for a $70B retailer, and various positions in consulting and project management, including roles at Trintech, Novon Consulting, and Digital River. Jennie's educational background includes a BA in Economics from St. Olaf College.