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Erica Hohos is an experienced operations manager currently working at THE MAIDS since August 2021. Previously, Erica held the position of Director at Hachette Book Group from January 2002 to March 2020, where significant achievements included launching the Boston Field office, developing a sales base, and enhancing internal systems. Erica successfully managed a team, created streamlined sales processes, and collaborated with management to set department goals while also engaging in client relationship building. Prior experience at Time Warner Book Group as a Manager involved overseeing a customer service team, implementing efficient order processing, and enhancing workflow systems. Erica holds a Bachelor of Arts in English and Professional Writing from Fitchburg State College.