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Nicola Citera is an experienced retail operations manager currently with The M Jewelers since October 2020, responsible for achieving sales goals and overseeing staff hiring and training. Prior to this role, Nicola served as an executive assistant at Goldberg & Goldberg LLC from September 2018 to August 2020, where responsibilities included developing digital marketing strategies and managing vendor communications. Nicola also has experience as a sales associate at Golden Goose, catering to international customers, and interned at an advertising agency, contributing to social media marketing campaigns. Nicola holds a Bachelor of Science degree in Theater and Business from Skidmore College, completed in 2018.