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Catherine Baldwin is a seasoned professional with extensive experience in customer support and operations management within the healthcare industry. Currently serving as the Manager of Customer Support Services at KEPRO, Catherine successfully leads a 365-day Call Center Operation team, achieving significant improvements in performance metrics. Previously, as Director of Operations at BEACON HEALTH SOLUTIONS, Catherine created essential teams and developed business rules for a seamless transition of Medicare services. In earlier roles at Humana and Community Health Plan, Catherine managed large teams and implemented coaching strategies that enhanced production and productivity metrics. Catherine's career also includes experience in medical coding and training, reflecting a strong foundation in healthcare operations and compliance. Catherine holds an Associate of Arts and Sciences degree from Tacoma Community College and a Certificate as a Medical Insurance Specialist from South Puget Sound Community College.