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Samuel F. is a seasoned technology professional with extensive experience in IT support and management. Currently serving as a Technology Analyst II at the Housing Authority of Cook County, Samuel provides comprehensive technical support and analysis, with a focus on knowledge base migration and multi-function technology support. Prior roles include IT Service Desk Manager at the University of Chicago, where Samuel led the implementation of an ITIL Service Desk and provided advanced technical support for a large user base. With a strong background in technology support dating back to positions at TEKsystems and SmartSource Technical Solutions, along with a degree in Computer Information Systems from Florida Gulf Coast University, Samuel possesses a solid foundation in both practical IT applications and technical leadership.