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Troy Nagel serves as the Vice President and Head of Global Specialty Operations at The Hartford, overseeing a $3B+ Global Specialty business across various commercial lines. With extensive experience in process improvement, Nagel previously led a seven-year enterprise transformation initiative at The Hartford, deploying Lean/Continuous Improvement practices to over 15,000 employees. Prior roles at The Hartford include Assistant Vice President positions in Retirement Services Operations and Shared Operations & Strategic Initiatives. Nagel's background also includes leadership roles at GE Financial and GE Capital, where responsibilities encompassed P&L management and Six Sigma strategy development. Nagel began a career in product management at MetLife, focusing on group insurance products. Educational credentials include a BA in History from Franklin & Marshall College and an MBA in Finance from Rutgers University.