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Charlene Ridgeway is a seasoned legal and claims management professional with extensive experience in the insurance industry. currently serving as Senior Vice President of Claim Solutions and Chief Ethics and Compliance Officer at The Hartford since 2003, Charlene has held various leadership roles including Head of the Liability Major Case Unit and Head of General Liability Field Claims Operation. Prior to The Hartford, Charlene worked at Travelers as In-House Counsel, focusing on environmental coverage litigation and asbestos claims. Academically, Charlene holds a Bachelor of Arts in Political Science from Columbia University, a Juris Doctor from Wake Forest University School of Law, and a Business Mastery Certificate from the University of Connecticut School of Business.