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Awad Ali currently serves as a Concierge Agent at Masaken Luxury Services, a position held since December 2023, where responsibilities include managing guest reservations and assisting with check-in and check-out processes. In addition to this role, Awad has been employed at The H Dubai since December 2022, initially as a Waiter and subsequently promoted to Food and Beverage Captain, showcasing a commitment to customer service and hospitality.