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Rebecca Fay is a seasoned professional with extensive experience in customer relationship management, advocacy, and administrative support. Currently serving as the Customer Relationship Manager Lead at The Great Courses since December 2015, Rebecca addresses real-time challenges and guides teams in customer care processes while providing product knowledge for various services. Prior roles include Independent Living Advocate at the Independence Empowerment Center, where Rebecca promoted independent living for individuals with disabilities, and Technical Assistance and Support Specialist at MAXIMUS, where Rebecca developed training programs for the Ticket to Work disability initiative. Additional experience encompasses executive support and office management at various organizations, along with a solid educational background featuring certificates in Global Energy and Subsistence Marketplaces.