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Vignesh Iyer has a diverse professional experience in customer engagement and retention roles, demonstrating a strong focus on developing strategies to deepen relationships with clients and drive revenue growth. From managing key client relationships to spearheading loyalty projects, Vignesh has a proven track record of successfully implementing data-driven initiatives to maximize customer lifetime value and improve overall customer experience. With a background in project management and cultural orientation, Vignesh brings a well-rounded skill set to their role as a Manager in Customer Engagement and Retention at The Globe and Mail.