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Farheen Chinoy is an experienced professional in customer retention and operations, currently serving as the Customer Retention Manager for Canada at The Globe and Mail since July 2023. Prior to this role, Farheen spent over 13 years at The Economist, where significant contributions included improving customer retention rates by 30%, enhancing customer service levels, and increasing satisfaction scores as the Senior Manager for Global Customer Operations. Earlier roles included Insights & Optimization Manager and Customer Retention Manager for the Asia-Pacific region, demonstrating a strong focus on data analytics and strategic execution. Farheen's career began in marketing and brand management with positions at Wunderman, Lintas Personal, and Regency Direct Marketing. Farheen holds a Postgraduate Degree in Marketing, a Bachelor's Degree in Economics from the University of Mumbai, and recently completed an Applied Product Management program at the Southern Alberta Institute of Technology.