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Echo Sengupta currently serves as the Head of Business Development and Operations at The Gamification Company, specializing in the neuroscience of play and behavioral sciences to create impactful solutions. Previously, Echo accumulated extensive experience at Tech Mahindra Business Services, holding various titles including Contact Centre Manager, Team Operations Manager, Team Leader, Team Coach, Transition Expert, and Customer Retention Advisor from September 2007 to August 2023. Earlier career beginnings include a role as Customer Relations Specialist at Wipro from December 2008 to September 2009. Educational background includes attendance at St. Anthony's School in India.