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Diana Guerrero currently serves as Operations Manager and previously held the position of Service Desk Lead at The Functionary since May 2022. Prior to this, Diana worked at Tata Consultancy Services from May 2016 to July 2021, where responsibilities included leading a Global Service Desk and ensuring service quality to end users, as well as roles as a Quality Assurance Specialist and Service Desk Analyst. Experience also includes a position as a Service Desk Specialist at CompuCom from January 2015 to April 2016, and as a Customer Service Representative at Telvista from February 2013 to February 2014, focusing on technical assistance and troubleshooting for customers.